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Job Posting: I&R Specialist/Receptionist / Disability Network Capital Area

JOB POSTING at Disability Network Capital Area:

Information & Referral Services / Receptionist

Full Time Position (30-40 hours per week)

Location: Lansing

Disability Network Capital Area is seeking a full time Information and Referral Services (I&R)/Receptionist. The I&R Services/Receptionist position is a full-time (30-40 hours per week depending on workload) non-exempt position with a starting wage of $14.50 to 16.50 per hour, depending on experience.

This position has a dual role by providing both I&R Services as well as receptionist duties. Information & Referral Services is a core component of a Center for Independent Living.  Contact requests can be by phone, social media, walk-ins or community presentations. Types of information range from locating community resources to crisis calls regarding areas such as evictions or a discontinuation of benefits.  Information & Referral Services has the flexibility to work with not only individuals with disabilities but also family members, support persons, community agencies and businesses.  The receptionist position is vital for the agency as it often serves as the “first contact’ with the public and many calls that are received by the Agency are I&R calls. The receptionist provides a variety of administrative functions and office support to ensure the efficiency of the organization. The position, in its entirety, requires a proficiency in customer service, ability to interact in a wide range of situations and adapting to the needs of the individual.

Minimum Hiring Requirements:

  • A minimum of two years of college in Human Service or related field. Bachelor’s Degree in Human Service or related field preferred.
  • A minimum of two years’ human service experience.
  • Personal experience with a disability and/or knowledge of disability related issues.
  • Must successfully pass a criminal background check, sex offender registry, and DHHS Central Registry.
  • Must have access to reliable transportation as position requires travel.

Minimum Skills Requirements:

  • Strong active listening skills. Ability to communicate technical information to a non-technical person in an understandable manner. Able to mediate and at times de-escalate situations.
  • Ability to communicate information in a range of environments including individually and small groups
  • Maintains documentation; ability to use word processing and data entry.
  • Develop and maintain working relationships with community agencies and agency partners.
  • Successful completion of AIRS Certification and Bridges Navigator training, within first 6 months of employment.
  • Ability to communicate in both oral and written formats.
  • Ability to operate a multi-line phone system.
  • Ability to complete timely data entry.
  • Effective problem-solving skills. Comfortable dealing with diverse situations and populations.

Minimum Skills Requirements:

  • Customer service skills. Ability to provide behavioral based feedback.
  • Ability to approach interactions with individuals with a person-centered planning focus.
  • Consistently demonstrates the ability to interact with individuals with diverse disabilities.
  • Highly organized. Ability to multi-task but maintains a balance of focus and completion.
  • Strong analytic skills. Able to problem-solve.  Facilitates discussions which promote identification and evaluation of options and effective implementation.
  • Able to work with minimal supervision by demonstrating initiative and sound judgment.
  • Meets deadlines and is respectful of time-frames of others.
  • Self-starter and highly motivated.

Training & Continuous Education:

This position requires the successful completion of AIRS certification and the Bridges Navigator training.

How to apply:

Please send cover letter and resume, referencing Job #IRR01312020 to: Disability Network Capital Area, 901 E. Mt Hope Ave., Lansing, MI 48910 attn: Laurie Parker or email to No phone calls please.

Posting deadline: Wednesday, February 12, 2020 at 5:00 p.m. Feel free to visit our website: and Facebook page: Disability Network Capital Area.

The Disability Network Capital Area is an equal opportunity/affirmative action employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Disability Network Capital Area follows Employment at Will practices. The agency does not offer tenured or guaranteed employment. Employment may be terminated by either party with or without notice and with or without cause.